Get in Touch
Ready to discuss your waste management needs? Our expert team is here to help you find the perfect solution for your business.
How to Reach Us
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Our Office Address
ECO House,Lea Road,Waltham Abbey,Hertfordshire,EN9 1AS
tel: 01992 765258Coverage Nationwide
Frequently Asked Questions
I want to have my waste collected every week/fortnight, is that possible.
When you complete an our online quote function, you’ll be given a choice of service frequencies including, daily (subject to depot coverage), fortnightly or weekly. Once you’ve accepted our quotation, you’ll be able to request the actual day/s of the week that you prefer. In most cases, you’ll also be able to specify am or pm.
How do I obtain a quote?
What types of waste can I get collected?
General Waste, Dry Mixed Recycling, Cardboard, Food Waste, Glass and Clinical waste
What bins or containers can you provide?
Once I have my quote and have agreed to proceed, what is the next step?
Once your service/s are set up and processed, you will contacted by your Collect My Waste Account Manager in order to discuss any further specific requirements. A welcome email will be sent confirming all relevant details such as delivery date, collection schedule and contact details.
When will I need to make my first payment?
Your first payment will be taken by credit/debit card or Direct Debit shortly before the service starts.
How can I request an extra collection or arrange or excess waste to be cleared?
You can request an emergency collection or arrange for excess waste to be cleared via your personal online account or by contacting our customer service department on 01992 765260.
Am I able to view my account information and collection history?
Yes. All information will be readily available to you via our quick and easy to use online portal where you can view all your important waste and recycling statistics.
How do I report a missed collection or make a complaint?
Any missed collections can be reported to us via the Collect My Waste App, the online portal if you’re using desktop or by contacting our customer service department on 01992 765260. You can contact us at any time to discuss any issues. As soon as you’ve downloaded the App, you will receive notifications on the morning of each waste collection day indicating which collection/s are due. Similarly, in the afternoon, notifications confirming that collection/s were done and on the rare occasions that a collection is missed, will be sent to your smart phone.